To solve your support case as soon as possible we would kindly ask you to consider the following topics when issuing your request:
Primarily please contact our support team in writing via our contact form.
When receiving an e-mail of hopf Elektronik GmbH, please do not change the subject line in case of answering. Furthermore please also answer our message via the reply function to ensure that the whole previous conversation is included in the e-mail.
Please provide us with a description of the affected device (article number) and let us know the device’s serial number which can be found on its chassis. Furthermore it would be very helpful for our support team if you could tell us the hopf commissioning number which can be found on the following documents:
– order confirmation – packing list – dispatch of delivery – invoice.
The commissioning number on these documents is marked with ‘KN’.
Please provide us with a detailled technical description of the error occured. To accelerate the solution process please let us know additionally:
– Does the error occur in the course of initial commissioning or has the device already been working in practice? – What’s the operating status of the hopf device? – Which concrete error messages do occur? – What do the status LEDs display?
In case of GPS/GNSS receiving problems the following information would be helpful to solve your issue as quickly as possible:
– How is the GPS/GNSS antenna system constructed (components; cable lengths; cable types)? – Is a GPS/GNSS reception indicator available?
Our support team will do everything possible to provide you with solution proposals but please understand that we also need some time to analyzse the issues occured. You will certainly receive our answer as fast as possible.
Finally, please bear in mind our opening hours:
– Monday until Thursday, 8:00 a.m. until 4:00 p.m. – Friday, 8:00 a.m. until 1:00 p.m. – closed on Saturday and Sunday
